Delivery and Return
Our delivery fee is flat at B$3.00 across all areas within Brunei Darussalam, and free delivery for purchase of B$60.00 or more.
Customer will receive their orders within 2 to 3 days excluding weekend and public holidays after full payment is received.
Pick up option is at our storefront in Batu Bersurat or at our HQ in Lumut
However, please wait for our pickup notification after submitting the online purchase as we prepare and process your order.
Unfortunately, we do not do delivery outside of Brunei.
Due to the nature of our products, we do not accept any return or exchange for hygiene reason. However we do refund or 1-to-1 replacement if you have encountered faulty item(s) upon 3 days after your purchase, simply contact us along with photo/description of the faulty item(s). Otherwise you may also bring it in-store for us to check and review.
Payment and Purchases
We accept BIBD Bank Transfer and Baiduri Bank Transfer only
We only accept cash for Lumut pickup option at the moment.
Booking period are only given maximum of 2 days once order is placed. For payday collection, customer will need to pay at least 30% deposit for us to reserve your item(s).
Yes we do accept wholesale purchase either for reseller or for personal use. Do contact us via the contact form if you are interested.
Unfortunately we do not have such arrangement with our retailers, any online purchase from us are fixed either delivery or pick up from our store only. However, you can contact our retailer if you wish to purchase from them through online and pick up at their place.
Any online promo code that customers receive can only be redeemed through us and are invalid through our retailers. Whereas, online promotion are depending on each of their T&C.
Product Care
Due to the nature of the bamboo material, please keep your brush away from damp area to prevent molding. Always place it in upright position or hang them. Generally toothbrushes should be replace at max after 3 months of usage, as the bristles will worn out and may cause gum recession.
Unopened cap can be used up to 2 years. Once opened, we advised to finish within 1 year.
Anyone can use them and are safe indeed for children too and sensitive skin. But please be aware it does contain essential oils, in case you have allergy towards it.
The shelf life of the un-opened product is a minimum of 2 years. All of the SOS products are stored in an airless pump bottles which prevent contamination and degrading of the products to ensure product remains stable throughout its use.
The SOS serum skincare range are suitable for the whole family as they uses minimalistic effective formulas and naturally pure ingredients. The range is also suitable for pregnant and breastfeeding mothers.
Loyalty Membership Program
Simply signup to our online webstore and your loyalty points will be automatically calculated. Your loyalty point balance can only be seen during checkout when your reach 250 points or more and only be available when you sign in to your account.
For every $1.00 spent online or in-store, you will get 1 loyalty point. You can redeem 250 points for $5 discount on your next purchase or 500 points for $10 discount.
Currently there is no expiry dates for the loyalty points collected.
We kept record of your existing sticker points hence we have converted this point to its equivalent loyalty points which you can continue to collect or if its suffient enough you may redeem It.
You have the option to redeem your points during checkout if you have sufficient points. After redeeming your points, your balance loyalty points will be reflected automatically.